Support

Questions, problems or ideas? Email us at support@vocatim.app.

1. Before your first conversation
2. Start is greyed out
3. DuVoca does not hear anything
4. Changing the languages
5. Restoring a purchase
6. Deleting a saved conversation
7. Sending us a diagnostics log

Before your first conversation

DuVoca needs iOS or iPadOS 26.4 or later. On first launch it shows the size of its speech model (about 0.5 GB) and downloads it when you tap Download; the language packs for your pair are downloaded from the same screen. Use Wi-Fi if you can, and make sure your device has enough free space.

Start is greyed out

Download the speech recognition and both languages first; the start screen shows what is still missing. If DuVoca may not use the microphone, turn it on (see below). If less than a minute of your free time is left, Start stays greyed out until you unlock DuVoca.

DuVoca does not hear anything

Check that DuVoca may use the microphone: open Settings, then Apps, then DuVoca, and turn on Microphone.

Changing the languages

Tap the guest chip next to Start to choose your language and the other person’s.

Restoring a purchase

Bought DuVoca with the same Apple Account on another device? Open DuVoca’s settings and tap Restore purchases.

Deleting a saved conversation

In the list of saved conversations, swipe left on a conversation and confirm. Deleting is permanent.

Sending us a diagnostics log

In DuVoca’s settings, open Privacy, tap Share diagnostics log and send it to us by email. It contains no conversation content.